Refunds & Returns Policy
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (60 days not including 1-5 day processing))
- you receive the wrong item
- you do not want the product you’ve received (but you must return the item at your expense and the item must be unused)
- we might ask you for photos of the product to send on our email/chat
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside the control (e.g. not cleared by customs, delayed by a natural disaster, war, or unusual event).
*You can submit refund requests within 30 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on the Contact Us page.